Question 1

Do you accept medicare patients?

Accepted Answer

Medicare restrictions do not permit physicians to see Medicare patients without billing for their individual services. As a DPC provider, I will not be billing insurances. Until I have the patient base to support an income, I will need to have a side-job that  restricts me from accepting Medicare at Mannkind Direct Family Medicine. As soon as I am able, I will transition to my DPC practice alone, and will be able to see Medicare patients. If interested in joining, please call to get on a wait list, and I will keep your information to get you enrolled as soon as I am able.

Question 2

What if I need to be seen for an illness or injury?

Accepted Answer

At Mannkind, I can see you the same day or next day for all your needs. For urgent matters over the weekend, call or text and I will manage what I can over the phone, or if in the area and needed, I can meet you in the office to prevent an urgent care visit. I have agreements with other DPC providers in the area, so urgent matters may be handled by them if I'm out of the area during the week.

Question 3

How are medication refills handled?

Accepted Answer

If you need a medication refill, just let me know by sending a text message or a note through your patient portal. I typically handle these requests during normal business hours when I’m not seeing patients. If your request comes in after hours, I’ll be sure to address it the next business day (unless you flag it as an urgent need).

Question 4

What if I have a non-urgent question?

Accepted Answer

If you have a non-urgent question, feel free to send a note through your patient portal and I'll get back to you between patients.

Question 5

What if I need to send you an email?

Accepted Answer

If you ever need to send me documents to complete or anything you'd like me to look over, please feel free to use your patient portal. I’m always happy to help with these kinds of requests.

Question 6

What if I have an urgent issue?

Accepted Answer

For urgent matters during normal business hours, such as if you need to be seen within the next 24 hours or have another acute concern, you’re welcome to call or text the direct patient line. If I’m unable to answer right away, please leave a message, and I’ll get back to you as soon as possible. For urgent needs outside of normal business hours, please call me directly.

Question 7

What if I have a medical emergency?

Accepted Answer

For medical emergencies, please call 9-1-1. When you are able, call the direct patient line to inform me about your situation so I can offer any support or follow-up as needed.

Question 8

Can I use my HSA/FSA to pay for membership?

Accepted Answer

Yes, I accept HSA/FSA for membership, either through direct withdrawal, or by submitting your membership fees for reimbursement. Please check with your employer or plan manager to be sure they have no limitations on their end though.

Question 9

Can I schedule video or tele-visits?

Accepted Answer

Of course. When appropriate, I’m happy to provide care over the phone or with video visits. I understand how disruptive taking time away from home or work can be to come in for an appointment.

Question 10

How do I cancel my membership?

Accepted Answer

You may cancel your membership at any time; there are no obligations. If canceling due to a change in finances, please talk to me directly to see if we can work something out. If you are dissatisfied with your care, please talk to me to see if your concerns can be remedied.  If you choose to cancel your membership, please provide notice in writing and your monthly fee will be pro-rated and refunded.

Question 11

How is DPC helpful if I’m already healthy?

Accepted Answer

Great work on being healthy, whether by intentional effort or genetics. I would be honored to help maintain your good health with a yearly physical to address screening labs, imaging, vitals, and healthy habits as indicated. Any injury, illness, sprain or random concern that comes up the rest of the year will also be addressed by YOUR doctor rather than a busy, crowded, rushed urgent care or telemedicine doctor who has no relationship with you or pride in keeping you healthy. 1 or 2 of these visits could cost the same as your yearly membership.

Question 12

How does this work if I have insurance?

Accepted Answer

DCP works great with high-deductible plans by offering office visits, imaging, labs, and medications with no co-pays and at deeply discounted rates. Even if you have great insurance, I can make your appointments more efficient and valuable, keep you out of the walk-in, and assure you that you see your doctor when needed.

Question 13

I’m an employer who values my employees and wants to keep them healthy; can you help me?

Accepted Answer

As an employer, you know employees who are healthy are more productive, and those who feel valued tend to be more loyal. A membership to Mannkind Direct Family Medicine is a cost-effective alternative (or compliment) to insurance to provide your employees with the security of knowing they can be seen the same or next day, by their doctor, with no out-of-pocket expense. You can decide whether to cover your employees' full membership, or a portion of the cost. Call, email, or use the meet and greet link to set up a meeting.

FAQ

Frequently asked questions